Our Return & Refund Policy provides detailed information about standard operating procedures for returning your order.
The Policy envisages the terms and conditions under which:
You are permitted to return goods purchased by you, subject to a valid reason;
A refund may be obtained for goods purchased by you, subject to certain conditions;
You may cancel orders for goods purchased by you before shipping. Once your order is shipped it cannot be cancelled.
It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.
In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.
Lastly, you agree, abide and acknowledge that Smaart Eats decision with regards to the Refund & Returns Policy shall be final and binding to you and that you shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once Smaart Eats has notified you about its decision.
What Can I Return And When?
You receive a faulty or defective product.
You receive a product that is different from what you ordered.
You receive in damaged condition.
You receive product which has crossed expiry date.
Conditions For Returning Products:
The products must be returned in the original condition they were received.
Products must be in their original form and unsoiled.
Brand packaging should be intact.
Return, Exchange & Refund Guidelines:
There will be no returns or exchanges for products made as per custom requirements.
There will be no refunds, returns or exchanges for products once shipped/delivered.
A return/exchange request should be raised via email quoting order number to care@smaarteats.com.
Sensitive cases will receive a call back from the team at Smaart Eats.
Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
The email must be sent within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the sole discretion of the seller of the product.
Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will have to be borne by you.
Please note, that should the fault be ours (in case of manufacturing defect), we will contact you to arrange a pickup. In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.
If the goods are delivered to you in a damaged condition, please email us at care@smaarteats.com with a photograph of the damaged product, the invoice details and barcode on the package.
Exchanges are subject to the discretion of a friendly and diligent team at Smaart Eats.
Refunds are processed one week after receiving the returned goods.